Home > AltoEdge Solutions Hub > How to Setup an Automated Interactive Voice Response or Voice Mail System

How to Setup an Automated Interactive Voice Response or Voice Mail System

This article is intended for those persons wishing to setup a software-based automated system to handle their incoming phone calls, or to handle their voice mail messaging.

Choose Your Scenario

I Want To...


Setup an Interactive Voice Response System

  • Please note the license limitations with the IVM Software - this will depend on the number of OGMs you setup in the software.

  1. Using the supplied instructions, install or connect the telephony board to your computer, and install the supplied drivers.

  2. Connect RJ-11 telephone cables from the board into the phone wall line socket. If using a telephone on the same line, plug a double-adapter into the wall socket first, then deploy one cable into the board, and the other into a telephone.

  3. Download and install the IVM Interactive Voice Response Software.

  4. The software will automatically open after installation has finished. The IVM Setup Wizard will appear and prompt you for how you wish to use IVM. Select the option 'Automated Call Attendant (with PBX)' (this is the closest option if you are not using a PBX).

  5. On the Telephony Line Settings Page, if you do not see any lines for your telephony board listed, click on 'Add Line' to add them.

  6. In the Example IVR page, we recommend choosing 'Real Estate Information Line' or 'Survey' as good examples of IVR system setups.

  7. After you finish the wizard, click on the 'Simulator' button to test the IVR system using the simulator. After you are happy with it, try calling in on the phone line(s) connected to the board, and test the IVR system over the phone.


Setup a Simple Voice Mail System

  • Please note the license limitations with the IVM Software - this will depend on the number of voice mailboxes you setup in the software.

  1. Using the supplied instructions, connect the telephony board to your computer, and install the supplied drivers.

  2. Connect an RJ-11 telephone cable from the board into the phone wall line socket. If using a telephone on the same line, plug a double-adapter into the wall socket first, then deploy one cable into the board, and the other into a telephone.

  3. Download and install the IVM Interactive Voice Response Software.

  4. The software will automatically open after installation has finished. The IVM Setup Wizard will appear and prompt you for how you wish to use IVM. Select the option 'Answering Machine (no PBX)'.

  5. On the Telephony Line Settings Page, if you do not see a line for your telephony board listed, click on 'Add Line' to add it.

  6. In the Mailbox Setup page, specify how many mailboxes you have to have created.

  7. After you finish the wizard, click on the 'Simulator' button to test the IVR system using the simulator. After you are happy with it, try calling in on the phone line connected to the board, and test the IVR system over the phone.

Stay Connected

Join us on Twitter Join us on Facebook