Terms and ConditionsAltoEdge Terms and Conditions
TRADE MARKS AND COPYRIGHT
This site contains registered trade marks and trade marks which are the subject of pending applications or which otherwise are protected at law. Unless otherwise indicated, the trade marks are owned by AltoEdge and may have protection under the laws of other countries. You are not permitted to use AltoEdge's trade marks except (a) by saving or printing a copy of AltoEdge's site as permitted below under the copyright permission; (b) through a legitimate reference to AltoEdge or a AltoEdge product or service with proper recognition of the trade mark's status; and (c) with AltoEdge's prior written consent.
The material on this site is the copyright of AltoEdge and is protected by copyright under the laws of Australia and other countries. You may save an electronic copy, or print out a copy, of parts of this site (including the names "AltoEdge Pty Limited, "AltoEdge" or the name of any other AltoEdge company) solely for your own information, research or study, but only if (a) you do not modify the copy from how it appears on this site; and (b) you include the copyright notice "© AltoEdge Pty Limited" on the copy. You must not however reproduce, frame, transmit (including broadcast), adapt, link to or otherwise use any of the Content, including audio and video excerpts, except as expressly permitted by statute or with AltoEdge's prior written consent.
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THIRD PARTY SITES
This site contains links to third party sites. AltoEdge is not responsible for the condition or the content of those sites. The link (s) are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement of the site (s) or the products or services provided there. You access those sites and use their products and services solely at your own risk. AltoEdge does not represent that the content or services available from third party sites are appropriate or available for use in all parts of Australia. If you access other content or services from third party sites, AltoEdge is not responsible for your compliance with local laws or other applicable laws.
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APPLICABLE LAW
This site (excluding any linked third party sites) is controlled by AltoEdge. By accessing this site, you accept that any disputes about this site or the Content are to be determined by the courts having jurisdiction in the Australian Capital Territory in accordance with the laws in force in the Australian Capital Territory (subject to the application of any principle of conflict of laws inconsistent with this requirement). This site may be accessed throughout Australia and overseas. AltoEdge makes no representation that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so on your own responsibility and are responsible for ensuring compliance with all laws in the place where you are located.
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PRIVACY AND SECURITY
AltoEdge is committed to adopting the highest standards to safeguard our customers' personal information. Please click here to see our Privacy Policy which sets out how and why we collect, use and disclose your personal information.
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RETURNS AND REFUNDS
AltoEdge is dedicated to providing a high level of customer satisfaction and service. All products and services sold are covered by manufacturers warranty and the AltoEdge money-back guarantee.
The AltoEdge money-back guarantee states that AltoEdge will provide refunds upon return of any item, sold, on the following terms:
Faulty Product
If a product you purchased from AltoEdge proves to be faulty or develops a fault within the warranty period it can be returned for a refund, replacement, or repair under warranty, depending on the nature of the fault.
Provided that the product proves to be faulty, and not damaged or otherwise interfered with after shipment, AltoEdge will also refund the original delivery costs in the case of a full refund, or will pay the cost of re-delivery in the case of warranty repairs.
If the product proves to not be faulty it will be returned to the purchaser and the cost of this re-delivery will be invoiced to the purchaser.
Unopened Product
If a product is returned unopened and undamaged within 14 days the purchase price will be refunded, less the delivery costs.
Downloaded Software-only Products:
Generally you will be entitled to a refund if the following apply:
- The software is demonstrated to be defective or not fit for its stated purpose, and
- Our technical support staff cannot provide a fix within 14 days.
We generally do not refund in these circumstances:
- You changed your mind after downloading software, or opened packaged software.
- Refunds of technical support plans on the basis that you did not need support.
- Note: to assist customers in making the right purchasing decision, all software and hardware system requirements are clearly listed on the AltoEdge web site.
Hardware or Hardware & Software Packages:
We will refund hardware purchases or hardware & software package purchases in full if the hardware does not work with our software. However, for this full refund we require the following:
- That you read and understood the basic system requirements for the hardware or hardware & software package;
- That you have made reasonable attempts to get it to work; and
- Our technical support team are unable to provide a fix within 14 days.
- You must return the hardware within 30 days from the date of purchase. The hardware or complete hardware/software package (including packaging) must be returned in undamaged as-new condition.
Custom Built Products
Where a software or hardware product has been customized or custom built to suit purchaser requirements no refund will be available unless:
- The product is demonstrated to be defective or not fit for its stated purpose, and
- Our technical support staff cannot provide a fix within 90 days.
How to make a return
All we ask is that you email your refund request with the following information to returns@altoedge.com, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt.
Name:
Company:
Street Address:
Town/Suburb:
State:
Postcode:
Country:
Email Address:
Contact Phone: (___)________________
Preferred Contact Time:
Returned Item:
Receipt Number:
11-digit License Serial Number (software only):
Order Date:
Reason for return:
What would you like us to do?
- Replace with another of the same product;
- Refund my credit card (if you paid by credit card only); or
- Refund by posting me a cheque or international money order.
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